Domino's Pizza

Reviews about Domino's Pizza

• 1 / 5

  By Nikki M
  I used to love ordering from Dominos until I received horrible customer service. About a month ago, my household ordered from Dominos. After seeing that our order was "out for delivery" for over an hour we gave them a call. The manager lied and said he was sending it to us right now. We live right down the road from Dominos after about another 30-40 minutes we called again. Again, the manager said it was on the way. THEN another half hour passed us by and still no pizza. I actually was very patient and not once got mad. Pizza Hut had just opened up and it was a Friday or a Saturday so I'm sure Dominos was slammed. So I call a third time and again the manager picks up. I was told it was on the way but I told him that we've heard that several times already and it still hasn't arrived. I nicely asked him if they were just busy or did they forget. I was willing to be very understanding but then he did an annoying sigh on the phone. At the same time, we get a knock on the door, pizza is there and I had him talk to his driver and we ended up getting the pizza for free. However, his attitude was annoyed and he was brushing me off. It was SO disrespectful especially when I was willing to be patient. The pizza was ice cold by the time we received it too.
  
  So, to the jerk who I spoke with that night, way to lose customers. Customer service is number one and it's what keeps your paychecks going. It's also probably not a good idea to have crappy customer service when Terrell just got a Pizza Hut. Seems like y'all have lost your customers and some of your employees to the better pizza joint down the road. Maybe you can learn a thing or two from Pizza Hut ...
  September 11, 2016